Privacy Policy

We may collect:

• Name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction details
• Payment confirmation information
• Product enquiries and customer-support messages
• Device, browser, IP address and website-usage information
• Cookies and similar technologies

We do not directly store complete debit-card, credit-card, UPI or banking credentials.

Information may be collected when you:

• Create an account
• Place or cancel an order
• Contact customer support
• Request a return, replacement, refund or warranty service
• Subscribe to marketing communications
• Browse or interact with our website
• Accept cookies

We may also receive information from Shopify, payment providers, Shiprocket and courier partners when required to process your order.

We may use personal information to:

• Process and deliver orders
• Confirm payments and transactions
• Send order and tracking updates
• Provide customer support
• Handle returns, replacements, refunds and warranty claims
• Prevent fraud and website misuse
• Improve our products and website
• Send marketing messages when permitted
• Meet legal, tax and regulatory requirements

Payments are processed through Shopify and authorized third-party payment providers.

Payment providers may collect and process information according to their own privacy policies and security practices.

BJAN Electronics does not directly store complete payment-card or banking credentials.

We share necessary order information with Shiprocket and its courier partners to arrange delivery, provide tracking and resolve shipping issues.

This may include your name, address, phone number, email address and order details.

Our website may use essential, analytics, preference and marketing cookies.

Cookies help operate the store, remember preferences, understand website usage and improve customer experience.

Customers can control cookies through the consent banner or browser settings. Disabling essential cookies may affect website functionality.

We may share necessary information with:

• Shopify
• Payment providers
• Shiprocket and courier partners
• Website hosting and technology providers
• Analytics and marketing services
• Professional advisers
• Government authorities when legally required

We do not sell personal information.

We use reasonable administrative, technical and organizational safeguards to protect personal information.

No online service is completely secure, and absolute protection against every unauthorized event cannot be guaranteed.

We retain personal information only for as long as needed to complete orders, provide support, meet warranty obligations, prevent fraud and comply with legal, tax and accounting requirements.

Information that is no longer required will be deleted or anonymized where reasonably possible.

Subject to applicable law, you may request:

• Information about how your personal data is processed
• Access to your personal information
• Correction of inaccurate or incomplete information
• Erasure of information that is no longer required
• Withdrawal of consent where processing is based on consent
• Resolution of a privacy-related grievance

We may need to verify your identity before completing a request.

We may send promotional emails, SMS or WhatsApp messages when you have provided consent or when otherwise permitted by law.

You can unsubscribe using the available opt-out option or by contacting us.

Service messages concerning orders, payments, deliveries, returns or warranties are not promotional communications.

Our website is not intended for children to use independently.

Customers below 18 years old should use the website only with the involvement and consent of a parent or legal guardian.